Electronic services statistics
Service performance statistics
| # | Class of Service | Number of Services | Ratio |
|---|---|---|---|
| 1< /th> | Number of traditional services | 11 | 25% |
| 2 | Number of services Electronic | 33 | 75% |
| Total number of services | < td>44100% |
The extent of maturity of electronic services
| # | The extent of maturity of electronic services | Number of services | Ratio |
|---|---|---|---|
| 1 | Integrated Services | 10 | 30% |
| 2< /th> | Procedural services | 15 | 45% |
| 3 | Information Services | 3 | 100%< /td> |
| 4 | Interactive services | 5 | 15% |
| Total number of electronic services | 33 | 100% |
User satisfaction 89%
Completion rate 88%
100% digital
Total transactions
6676212
Highest rated services (up to 5 services)
| M | Service Name | < th>Vote ValueNumber of Voters | |
|---|---|---|---|
| 1 | Financing Calculator | 67.82% | 19174 |
| 2 | Share your CV with us | 68.49% | < td>13463|
| 3 | Family Finance | 64.21% | 4506 |
| 4 | Zod Savings Program | 64.15% | 4053 |
| 5 | Cash Financing | 63.73% | 4044 |
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Lowest rated services (up to 5 services)
| M | Name of service | Vote value< /th> | Number of Voters | ||
|---|---|---|---|---|---|
| 1 | Edit | 20.00% | 1|||
| 2 | Savings Product Evaluation Questionnaire | 20.00% | 1 | 120.00% | 1 | td>
| 3 | Amendment to the Social Development Bank System | 20.00% | 1 | 4 | National Heritage and Culture Festival | 20.00% | 1 |
| 5 | As an extension of the series of branch visits...the bank’s general manager visits the Makkah Al-Mukarramah branch | 20.00% | 1 |
| M | Service Name | Deals (Female) | Transactions (males)Total Transactions | Digital Percentage | Completion Percentage | User Satisfaction (Females) | User satisfaction (male)User satisfaction | ||
|---|---|---|---|---|---|---|---|---|---|
| 1 | Update mobile number | 384958 | 769916 | 1154874 | 100% | 95% | 89 % | 91% | 90% |
| 2 | Disclaimer | 371996 | 743992 | 1115988 | 100% | 90% | 80% | 90% | 85% |
| 3 | Stop discount | 29828 | 59658 | 89486 | 100% | 90% | 87% | 93% | 90% |
| 4 | Cancel order | 315716 | 631433 | < td>947149100% | 100% | 100% | 100% | 100% | |
| 5 | Subscribe to Provide Generations | 10203 | 20406 | 30609 | 100%89% | 82% | 87% | 85% |
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