Client Charter

Based on our vision and mission, we strive to promote the concept of a vibrant and productive society by providing targeted financial and non-financial services aimed at achieving this concept with integrity and transparency. In pursuit of our goals, we endeavor to provide the best possible services to clients and charitable organizations. This charter outlines our key commitments, which revolve around...

The website includes a customer support section, providing all the assistance visitors to the Social Development Bank website might need, designed to be accessible to the widest possible audience. This includes written content and multimedia materials in various formats, along with detailed information and links to resources such as: bank news, statistics and reports, success stories, online applications for social and project financing programs, and communication channels, etc.

The bank also offers customer support and assistance through all its branches and channels.

The Social Development Bank has put in place the latest means and technologies to ensure the confidentiality of customer and website visitor information. The bank makes every effort to provide high-quality services to all beneficiaries through the privacy policy applied in managing the website. The privacy and confidentiality of customer information are also taken into account when providing service to the customer in the bank's branches.

The Customer Care Department at the Development Bank is committed to interacting and responding to inquiries received through all communication channels (branches and channels).

• The time it takes for the homepage and all other pages to become ready for use is a maximum of 4 seconds.
• The average time it takes for the homepage to become ready for use is between 2 and 4 seconds.
• Readiness rate: 99.95%

Since the Social Development Bank's website is committed to providing the best possible services to its customers, there are a number of responsibilities that these customers bear to ensure that they receive the benefit. Below are some details about customers' responsibilities towards the website:

Customer access and use of this website are subject to the terms and conditions of use of the Kingdom of Saudi Arabia. Accessing and using this website constitutes unconditional acceptance of these terms and conditions, effective from the date of your first use of this portal. Further information is available on the Terms of Use page.

• You agree to refrain from the following:
• Providing or uploading files containing software, materials, data, or other information that you do not own or for which you do not have a license.
• Using this website in any way to send any commercial or unsolicited email or engage in any other such misuse.
• Providing or uploading files containing viruses or corrupted data.
• Publishing, posting, distributing, or disseminating defamatory, illegal, pornographic, obscene, or offensive material, or material that violates Islamic teachings, public morals, or any other unlawful content.
• Using any means, software, or procedure to interfere with or attempt to interfere with the proper functioning of the website.
• Taking any action that imposes an unreasonable, excessive, or disproportionate load on the website's infrastructure.

It is prohibited in any way to sell, license, rent, modify, copy, reprint, download, advertise, transmit, distribute, publicly display, edit, or create derivative works from any materials or content of this website for commercial purposes without the prior written consent of the Social Development Bank. Any modification of the website's content is strictly prohibited. Furthermore, the graphics and images on this website are protected by copyright and may not be reproduced or exploited in any way without the prior written consent of the Social Development Bank of the Kingdom of Saudi Arabia.