Electric Charger Book your appointment

Frequently Asked Questions

What is the expected time to charge the battery to 80% or 100%?

90 minutes

What types of chargers are available at the station?

Sicharge D up to 400 kw

What payment methods are available?

POS devices available in Avenue 30 - Riyadh

What do I do if I encounter a problem during shipping?

Contact the Community Officer of Avenue 30 - Riyadh.

Are the chargers compatible with all types of electric vehicles?

There is more than one type of port and the customer must ensure compatibility with his charger type

Is the station available 24 hours a day or are there specific operating hours?

Available 24 hours a day, subject to availability.

Do you offer any additional services during shipping?

No.

Does the station offer loyalty programs and discounts for regular customers?

Not currently available, but may be available in the future.

Will frequent fast or ultra-fast charging damage the battery?

Please check your car's user manual before using the charger.

Are there any additional charges for extended use of the station?

Yes, 90 minutes per reservation, and the value of one reservation is 280 riyals, and the customer bears the value of the additional period of use

Are there discounts or memberships for frequent use?

Not currently available, but may be available in the future.

Can you charge two cars at the same time?

Yes, the charger can charge two cars at the same time.

Can any electric car use a fast or ultra-fast charger?

Please check your car's user manual before using the charger.

Can I use chargers if my car is not a specific brand?

Yes, if the available ports are not compatible with the customer’s vehicle, the customer is required to bring a dedicated adapter to charge his vehicle.

Is there an app or service that provides notifications about the shipping status?

It will be provided in the future.

Is there a time limit for charging or a fee for long parking?

Yes, 90 minutes per reservation, and the reservation value is 280 riyals

Is there an on-site support team or emergency phone number?

The customer is responsible for ensuring that the vehicle is delivered correctly, and contact details will be added to the website when available.

Is there a café, comfortable waiting area or other services while the car is charging?

You can benefit from the facilities located on Avenue 30 - Riyadh.

Do you have any questions?

If you have any questions about the electric charger, please see the frequently asked questions.

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