Frequently asked questions

Applications appear in the request list for students who are not affiliated with the educational entity. Should these applications be rejected?

The Education Portal is one of the innovative solutions provided by the bank to entities, aimed at further automating procedures and facilitating access to products for eligible recipients. It enables educational entities to process requests directly through the portal.

Who are the beneficiaries of the Education Portal?

The beneficiaries are the entities that have formal cooperation agreements with the bank.

Can the entity nominate more than one person to obtain access rights?

The entity may nominate only one individual to serve as the "User Administrator," who can, in turn, grant sub-permissions to other colleagues. Having an official entity email address is a mandatory requirement for obtaining access rights on the Education Portal.

The entity wishes to replace an employee who was previously granted permission by the User Administrator. How can this be done?

The entity can replace the employee by completing all required fields in the Permission Replacement Request Form to access the Education Portal.

As a User Administrator, how can I revoke an authorized representative’s permission?

Navigate to (Users), then in the Action column next to the representative’s name, select (Edit User), uncheck the (Active) box, and click Save. The representative will no longer be able to access the system.