Frequently asked questions

What do I do if I do not receive the verification code (SMS)?

Check your message blacklist settings, if there are any contacts or phrases, it is better to remove them.
Set the "Messages" app as the default app for sending and receiving messages.
Check your available memory space; if it is full, it is better to delete some apps to free up space.
Allow all permissions for the Messages app to work.
Update the Messages app to the latest available version.
Restart your device.
Factory reset (last resort).

How do I set the Messages app as the default for receiving messages on Android devices?

Open Settings, find Default apps, and select the messaging app as the default app.

How do I check and remove message blocking for Android devices?

Open the "Messages" app.
Tap on the three dots at the top right.
Choose "Settings".
Tap on "Block numbers and messages".
Choose "Blocked messages".
Unblock blocked messages.

What should I do if I have followed all the instructions and recommendations regarding not receiving messages and the problem still persists?

If you have followed all the directions and the issue still persists, you can contact our customer service staff to verify the actions you have taken and receive appropriate guidance.