Frequently asked questions

The entity wants to authorize one of its employees, but he does not have an official email?

The presence of an official email for the entity is a prerequisite for obtaining authority on the Jusoor platform

The entity wants to replace one of its employees who was previously granted the authority of system administrator?

The entity can replace the employee by filling out and completing the fields in the request form to replace someone with access to the Jusoor platform

The entity would like to know the remaining amounts owed by one of its borrowers?

Through the platform, you can inquire about all the details related to the financing contract, both for borrowers and guarantors.

As a system administrator, can I grant one of the delegates all three powers?

One of the delegates cannot take the three powers alone, as this procedure conflicts with the bank's regulations

As a system administrator, I would like to revoke a delegate's authority?

Via the (Accounts and Permissions Management) icon > Then the (Edit) icon next to the name of the delegate you wish to cancel > Then remove the check mark next to the word (effective) > Then click Save. Thus, the delegate will not be able to enter the system again.