Frequently asked questions

How long does it take to process a rescheduling request?

5 to 30 business days (from application to closing of old loan)

What is the method for determining the rescheduling fee rate?

The selection is made according to the criteria and target segments after examining and studying the application

Is the method of signing the new contract to reschedule electronically or in the presence of the client?

Attendance at the supervising branch

Is it necessary to sign promissory notes during the signing of the agreement?

Yes

Is it necessary to pay a percentage of the current arrears?

Yes, determined according to each case

Is a new warranty required?

It depends on each case and according to the previous type of guarantee

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Last Update: 12/10/2025