Service Level Agreement

Service Level Agreement:

The Social Development Bank is keen to achieve customer satisfaction by providing external portal services and e-services at all times. We offer here a list of such services that have achieved compliance with these standards as well as the maximum time to provide the service, knowing that this time does not include the completion of deficiencies in case the client did not provide all the required information as well as the time to be taken by a third party, such as the other government authorities, in case  the processing of  transactions required that. All clients must abide by the terms and rationale for each service as described in the e-services guide in the Ministry. All the e-services will be added in turn to this list.

Assistance and Support:

Portal includes a section to assist and support the beneficiaries, this section provides all the services needed by the visitor of Social Development Bank portal, taking into account to be suitable and fits the largest number of visitors. Therefore, a readable content, various media shapes, detailed information and links have been provided such as: Frequently Asked Questions, Frequent Inquiries Sections, Ease Of Usage, Handheld Devices ... and other applications. 

Privacy and Confidentiality of Information:

Confidentiality and privacy of information of users and visitors are at the top priorities of Social Development Bank, the Portal exert all possible efforts to present high quality services to all beneficiaries through the privacy document and confidentiality of information. Further information on Privacy Policy Page 


E-Services Level Agreement
E-Service Expected Response Time Availability of Service Notes
Social Funding 15 days 24/7 Subject to documents submission
Zood Saving Product Funding 20 days 24/7 Subject to opening Bank saving account 
Excellence Projects Funding 120 days 24/7 Subject to documents submission in each phase
Inventions Projects Funding 120 days 24/7 Subject to documents submission in each phase
 Transportation via smat application Funding 60 days 24/7 Subject to Customer Business Plan and submission of documents 
Clearance Disclaimer Service 15 seconds 24/7 -
Excess Fund Service  30 seconds 24/7 -
Account Statment Service 15 seconds 24/7 -
Result: 3 (From 1 Ratings)
Welcome to the Smart Assistant of the Social Development Bank .... We wish you a happy time and access to what you want.